Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, if for any reason you have a problem with your order we are happy to take back the product and issue you a full refund of your purchase.

1. Products can only be returned  when the store is unable to solve the problem or provide an alternative . Used products, or products damaged by the customer will not be eligible for refund.
2. Request your Return Authorization Number and by emailing support@yalajoy.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive  your refund 
3. If the store were unable to fix the problem with the product  a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us  at support@yalajoy.com

How long does delivery take?

All orders are sent within 1-2 business days to your email that you provided in checkout page .  If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@yalajoy.com

(This policy excludes errors made by customers when providing delivery details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong delivery address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the delivery process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or email  address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed.  If you cancel your order BEFORE it has been processed , and the product not sent to your email you will get a full refund

 Invalid Reasons:

1. Buyer no longer wants the product – this is the most common example which we cannot honor if we want to continue offering great value at yalajoy.com. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.